Every employer wants employees who feel like they belong at their organization, because those employees are able to give their best every day. They feel empowered to go all out, take risks, and be their best selves. That kind of deep belonging comes about when an organization fosters a culture that helps employees feel aligned with the company, every day, through every experience at work.

Organizational culture is created through both institutional moments—the experiences that employees have with the corporation—and interpersonal moments—the everyday interactions employees have with each other.

Institutional moments are periods in the employee life cycle from hire to retire, such as onboarding, performance management, promotion, and leadership development.

The four populations who contribute to the institutional moments that build or break the culture are the people who represent the organization as an entity.

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