Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat directly in front of my bed. So, I took a picture to share later. Here is what I saw.

1. The storage bins at the left of the photo below seemed a little messy and hard to reach, but they apparently served a useful function of putting bedside supplies near the patient. On two occasions, however, needed items were missing, requiring my caregivers to go in search elsewhere. This raised a series of 5W1H questions for me. For example, who decided what and how much was needed in the room? Why were bins sometimes empty? Who was responsible to refill? Where did the supplier go to fetch the needed items? Also, was the cause of the missing parts traced?

 …