(Productivity Press: New York) -- How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, by Karyn Ross (Productivity Press, 2019), is a self-contained workbook, in which the reader completes 21 days of practical exercises and activities focused on creativity, lean, and coaching (one set per day).

The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and functions as the reader’s coach. As the reader “works” her way through the book, she will reclaim her creativity, learn Ross’s tried-and-true, 15-minutes-a-day coaching approach, and adapt lean principles, practices, and tools to her service organization.

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