Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning. We try to embrace failure and create a culture where appropriate failure is accepted as long as it’s learned from, giving our team members the space and support to fail. That creates learning and innovation.

Preferably the possibility of failure is an intentional result. To achieve this positive outcome, an experiment is defined, with expected potential outcomes identified, and then there is an intentional reflection activity on what actually happened. This reflection creates the learning and becomes the foundation for future experiments. Many of us are beginning to see this manifestation of the plan-do-check-act (PDCA) process as kata.

Sometimes it’s unintentional, where we are thrust into an unexpected situation with even more unexpected results. A family medical emergency years ago taught me a lot about compassion, self-care, and the insurance industry. Two decades ago a rapid change in an industry taught me how to manage extreme business disruption.

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