When you think about Domino’s, you think about getting pizza quickly—30 minutes or less. Domino’s has also become known for technology, including flashy and fun concepts such as the Associated Talent Development (ATD) conference in Washington, D.C. There, attendees heard from Domino’s training and learning leaders Eric Kammerer and Drew Helmholtz about how they transformed a specific part of the operation: Training incoming multi-unit supervisors for the company’s corporate-owned locations.

Multi-unit supervisors are a key part of Domino’s 400 U.S.-located, corporate-owned stores, where each supervisor manages eight stores. This is an environment that requires skills of leadership, conflict resolution, time management, and financial acumen—not to mention managing differently from the hands-on, direct-control approach that a one-store manager might embrace. It’s also a potential pathway to executive positions.

The challenge of getting this promotion, summarized in a sentence by Kammerer: “How do I go from telling people what to do to achieving results by influencing other people?”

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