As the digital age advances and technology takes over more jobs, workers must get better at those “human” skills computers can’t do. They must excel at critical thinking, innovative thinking, collaborating, and emotionally engaging with others in the creation and delivery of products and services.

Most of all, one must excel at continuously learning... and unlearning... and relearning. I call this last piece “Hyper-learning,” and I have a question for leaders: “Does your workplace nurture these skills and the hyper-learning that powers them? Or does it do exactly the opposite?”

You must create a workplace environment that enables the behaviors that will result in the higher-order human cognitive and emotional performance that smart technology can’t do well.

In other words, the workplace must enable people to think, to manage their egos and emotions, to listen, and to emotionally engage with others in positive ways that result in high-quality collaboration. In the digital age, people will need to bring their “best selves” to work.

 …