(HICX: London) -- HICX is announcing its Voice of the Supplier Survey 2024. The new survey builds on its 2021 predecessor, which revealed that some of the world’s biggest businesses are making it hard for suppliers to do their best work. Keen to learn the state of affairs today, HICX set out to repeat the study.

Surveyed were 1,000 suppliers that serve large multinationals (typically those with more than $1 billion in revenue) and operate in the consumer-packaged goods, aerospace and defense, and energy sectors. Respondents who work directly with businesses in this category were asked to relate the survey to their biggest customer.

“We found that supplier experience is still a problem,” says Costas Xyloyiannis, HICX CEO. “Presently, 59% of suppliers struggle to do their best for major customers, compared with 61% in the previous study. This very minor improvement is concerning. With supply chain resilience so critical to business success in today’s economy, it’s time this figure drops,” he says.

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