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Top management’s support of Six Sigma programs was also important to their success, the survey found. “The single most important factor in success is executive support,” comments Michael Marx, iSixSigma research manager. “The higher the level of executive commitment, the more successful the program.”
Fifty-six percent of respondents who rated their programs as “poor” said their executives were uncommitted. Conversely, nearly 87 percent of respondents with successful projects said their executives were somewhat to highly committed. This commitment may be tied to executive compensation.
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