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The conference will feature an on-site tour of The Boeing Co.’s Airlift & Tanker Program, where attendees will hear about how the company used the Baldrige criteria to improve its practices. Imai will also attend this on-site tour and use the visit for a workshop on gemba kaizen he’s scheduled to present. In addition, the event will feature an on-site tour of Ritz-Carlton Laguna Beach, a Baldrige Award winner; and a presentation from Sunny Fresh Foods, a 2005 Baldrige Award winner, to discuss its process improvements and success.
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