A new business-process–outsourcing contract Wachovia recently made with Genpact will allow Genpact to drive Six Sigma deeply into the banking giant. Genpact, which was established as a financial services subsidiary of GE Capital and broke off from the company in 2004, reports that all of its 16,000 employees have Six Sigma training. Genpact will have its Black Belts working throughout Wachovia to implement Six Sigma in the organization.

As a GE creation, Genpact was an early beneficiary of Jack Welch’s embrace of Six Sigma, says Tiger Tyagarajan, Genpact executive vice president.

“We have a group of Six Sigma Black Belts and process Black Belts ‘in the stream’ with Wachovia, working with their teams and identifying the right processes to decouple… and really getting prepared for an alignment of processes,” says Tyagarajan. “We will work together over a seven-year period, identify a range of processes and move them from Wachovia to a dedicated facility that we will run for them in India.”

For more information, visit www.genpact.com.

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