A new series of five books explores innovative ways to create organizational excellence.Quality Digest columnist H. James Harrington authored all of the five books from the Five Pillars of Organizational Excellence series, published by Paton Press. The first of the series, Process Management Excellence, explores the role processes play in organizations. It demonstrates how to manage these processes to work well across departments, and includes chapters on macro- and micro-level approaches to process management, systematic process breakthrough methodologies and Six Sigma.

Project Management Excellence, the second book in the series, demonstrates how to integrate projects effectively into organizations’ total operations. Chapters include discussions on project operating structure, the 12 process management areas and project management life cycles. Book three, Change Management Excellence, outlines three distinct elements in the change management system that define and bring about change. Books four and five, Knowledge Management Excellence and Resource Management Excellence, will be available in the summer and fall, respectively.

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