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“(It) is the best source of contemporary thinking about business process management,” says Thomas H. Davenport, Babson College Process Management Research Center academic director. “It’s eminently clear and practical, with nary a faddish or false word. This book is just what companies need to improve their operations.”
Spanyi argues that enterprise processes need to be closely aligned with a company’s core vision and business strategies. Chapter titles include Process Design: From Planning to Action, The Enterprise View, The Role of Enabling Technology, and The Search for Competitive Advantage.
For more information, visit www.mkpress.com/MFL.
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