Andrew Spanyi’s recently released book uses process management to demonstrate how managers can improve customer service while trimming expenses. In More for Less: The Power of Process Management (Meghan-Kiffer Press, 2006), Spanyi emphasizes the use of process management to streamline organizations and improve customer responsiveness and service. The book is written in a clear and easy-to-digest manner, and gives step-by-step instructions on what companies can do to improve their processes and their business overall.

“(It) is the best source of contemporary thinking about business process management,” says Thomas H. Davenport, Babson College Process Management Research Center academic director. “It’s eminently clear and practical, with nary a faddish or false word. This book is just what companies need to improve their operations.”

Spanyi argues that enterprise processes need to be closely aligned with a company’s core vision and business strategies. Chapter titles include Process Design: From Planning to Action, The Enterprise View, The Role of Enabling Technology, and The Search for Competitive Advantage.

For more information, visit www.mkpress.com/MFL.

 …