Conference organizer WCBF will host a conference for Six Sigma professionals in the software and information technology industries Nov. 7–9 in San Francisco. The event will be held at the Holiday Inn Gateway Hotel. The conference is designed to blend real-world examples with practical advice, encouraging delegates to apply lessons learned to their own organizations. Presentation topics include:

• Working on the right problem or opportunity
• Quickly reaching a shared understanding with customers about business and technology requirements
• Identifying practical success measures, baselines and targets
• Identifying factors that may influence success
• Gathering facts and data about causes and/or dynamics that matter in problem solving or design
• Considering a full range of solution alternatives and using the facts to select the best
• Demonstrating practical results
• Delivering sustainable and scalable gains

The keynote speaker at the conference will be Anthony Salvaggio, president and CEO of Computer Aid, and founder of the IT Metrics & Productivity Institute. For more information, visit www.wcbf.com/quality/5068/.

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