A New Guide to Lean <em>Kaizen</em>

Being retired affords one the opportunity to relax periodically in a hammock on a hot summer afternoon, doing a crossword puzzle and contemplating quality and customer service.
Considering the leadership at Motorola and General Electric provided by stalwarts such as Bob Galvin and Jack Welch, respectively, I believe that two leaders with totally different styles can get similar results using the same tools.
© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.