Everyone makes mistakes. When you screw up and say, “I’m sorry. That’s our mistake,” it’s good customer service, but not service recovery. Most organizations never admit mistakes, and fewer than 1% practice service recovery.

Traditional productivity metrics are used by many companies to assess the value that employees bring to the organization.

In this job, I get a lot of questions. In fact, I did some figuring the other day and estimated, conservatively, that we have probably answered at least 50,000 gauging questions over the past 35 years or so.

(Morehouse: York, PA) -- Morehouse Instrument Co.

Ensuring the accuracy and security of clinical data, as well as compliance with good clinical practice (GCP), will in large part determine the success of your study and regulatory submission to the U.S. Food and Drug Administration (FDA).

We take ourselves too seriously, and in doing so we become boring and no fun. Sometimes it’s OK to let loose, act silly, and have a good time. It’s energizing.

(PNG Gardco: Columbia, MD)  – Paul N.

(HICX: London) -- HICX is announcing its Voice of the Supplier Survey 2024.

(FOBA: Selmsdorf, Germany) -- Laser marking and engraving is critical for unique part identification (UID), compliance, and branding.

At a time when virtual meetings, video conferences, and online work calls are the norm, there’s good news for those who see a unique value in in-person networking.