The Past and Future of the Quality Profession
Wasted motion adds cost but no value. Henry Ford pointed out that people cannot be paid to walk, and that no job should require anybody to bend over or take more than one step in any direction.
Although quality management has been around in some form or another for thousands of years—a cover of Joseph Juran’s Quality Handbook depicted Egyptians making very precise measurements for the construction of pyramids—this article will show that quality is