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How to Prepare Your Team for Customer Service Training
You’re ready to send your team to customer service training. The big question is whether your team is ready. Chances are, they’re not.
Six Secrets for Productive Meetings
“When I die, let it be in a meeting. The transition from life to death will be barely perceptible.”
—Anonymous
IBM Leverages ISO 14001 for Sustainable Business
A meaningful, systematic approach to environmental management has made IBM one of the world’s most environmentally conscious companies. The globally integrated IT company leverages ISO 14001 for a comprehensive corporate policy on environmental affairs.
How Truly Great Companies Maintain Excellence
Businesses come and go. Even Fortune 500 companies get in trouble. There is at least one organization, however, that is setting a high bar for others. Do you know which one?
Updates and Outlooks for CMSC 2016
What a busy year for the Coordinate Metrology Society (CMS). To get you updated, I will need to throw a lot of numbers and dates your way. Here we go!
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