Essential Actions for Root Cause Analysis
Have you ever received a customer complaint with blurry photos and a demand for immediate action, but insufficient detail to actually take that action?
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Have you ever received a customer complaint with blurry photos and a demand for immediate action, but insufficient detail to actually take that action?
I recently participated in the AME conference in Jacksonville, Florida, a terrific rally for manufacturing excellence with the tongue-twisting theme, “Strategic Success Through People-Powered Excellence.”
Probably the most important component of listening to the voice of the customer is acting on what you hear. To do that, we must first optimize how we are listening. What do I mean?
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