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Three Secret Phrases All Leaders Must Know
Leadership is inherently about communication. Your ability to communicate well with your team, your boss, your co-workers, and anyone else around you can make or break your career as a leader.
Quality in Nursing Care Centers
A few months ago, my family received a personal reminder of the importance of quality in the skilled-nursing profession. It was delivered as my elderly father was transitioning from a hospital to a nursing home.
Insecure at the Top, Part 2
Editor’s note: Read part one here.
Improvement: As Simple as ABC... D?
Twenty-five years ago, I learned a wonderfully simple model summarizing the four stages of a change process, whether personal or organizational.
Questions That Will Help You Avoid Quality Problems
Experience teaches us that most quality problems can be preempted, or at least prevented from recurring, if you make it a habit to ask seven simple questions: what, where, who, how much, when, why, and how.
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