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The Value of the One-Sample T Test
Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.
Customer Satisfaction With Electronic Services
The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a y
Support the Internship Experience
Bill Kalmar’s column (Working for Free) about internships and the tendency to exploit students’ availability by providing no compensation caused some reflection within my company, PQ Syste
Countdown to CMSC
Countdowns are usually reserved for events of significant importance, like the classic T minus 5, 4, 3, 2, 1, 0, ignition, heard so many times from Cape Canaveral. Or a countdown to a momentous occasion like a wedding or a long-awaited product launch.
First Win Their Hearts and Minds, Then Consider These Steps
What’s the key to managing and engaging literally a city of employees?
3D Printing With... Paper
A lot of us have been following the advancements in 3D printing and have noted the variety of materials that can be used to create objects. The most common of these are plastic, nylon, and metal.
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