Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott
The Pros and Cons of Destructive Innovation
Each Friday, Mike Richman and Dirk Dusharme co-host Quality Digest Live, a 30-minute web TV show. On QDL they offer up news and commentary about the issues facing quality professionals and their organizations.
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