John owned a distribution company, and he was the entire sales department. Every major deal ran through him. Every key relationship lived in his phone. He was missing his daughter’s dance recitals. His wife told him he was never home.

According to Shigeo Shingo, a subtle but important distinction exists between problem-solving and continuous improvement.

When hospitals treat device downtime as isolated, one-off incidents, they miss a critical opportunity to improve system reliability, manage long-term costs, and safeguard patient care.

Octave is taking AI-driven innovation seriously: That much was clear from its OctaveLive keynote this summer in Austin, Texas, where the focus remained on amplifying human capability as well as hiring more people, not fewer, to maintain quality.

Before something important leaves the ground, someone has to be willing to ask an uncomfortable question: What could make this fail?

In this article I’ll be looking at the shape of this question regarding complexity that comes from Plato. In the Euthyphro dialogue, Socrates asks whether a thing is pious because the gods love it, or the gods love it because it is pious.

On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones.

William Overman began his Ph.D.

A problem shows up, and the fix usually arrives five minutes later.

“We need more training.”

“We need a better system.”

“We need another person.”

“We need a new checklist.”

People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.