On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones.
William Overman began his Ph.D.
A problem shows up, and the fix usually arrives five minutes later.
“We need more training.”
“We need a better system.”
“We need another person.”
“We need a new checklist.”
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
Making its debut in 1970, the Pinto was Ford Motor Co.’s first subcompact. In 1978, Ford was compelled to recall the car due to its propensity to burst into flame when struck from behind.
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1, to promote quality culture and ethical behavior. A strong argument could be made for adding safety as well.
Given that AI has been this century’s biggest disruptor for nearly every industry in the world, it has been met with justifiable levels of angst, anger, questioning, and skepticism.
Highly reflective metallic surfaces are among the most challenging inspection targets in machine vision.
In my earlier writing, I’ve leaned on Ludwig Wittgenstein’s ladder.
As AI matures, enterprises and customers are rapidly deploying agents seeking to unlock the next level of automation and productivity.
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared successful.
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