In the world of quality and lean, waste is the enemy. We hunt for it in cycle times, inventory buffers, and defects. But occasionally we encounter a form of waste so massive and literal that we fail to see it as a resource.

Maintaining a skilled team from the bottom up is essential.

Data are the backbone of our digital world. From healthcare to finance, and from government agencies to private businesses, organizations everywhere rely on vast amounts of data to function effectively.

When you go to a medical appointment, does the doctor look at you while you talk? Or are they busy typing everything you say into a computer? If it’s the latter, you may find that will change soon, thanks to artificial intelligence.

As AI makes its way into every corner of work, quality management is no exception.

In some organizations, possibility feels like a luxury. Something you talk about at offsite sessions. Something you reference in mission statements. Something you save for after the real work is done.

During the last couple of decades working in quality, I’ve lost count of how many times I’ve seen the same pattern play out: A strong launch. Tight focus. Great early results. People doing the right things for the right reasons. Controls are followed.

Modern industrial and infrastructure environments are becoming larger, more complex, and more geographically dispersed. As facilities expand, internal audit teams face increasing pressure to deliver accurate, defensible findings within limited time frames.

The future of flexible work will not be decided by floor plans or badge swipes. It will be decided by who gets to build the tools.

You finished the plan, you executed the work, and you know your team delivered results. But when it’s time to prove your budget request or show value to leadership, you struggle to give clear proof.