How to eat an elephant
Health insurance industry also gains in customer satisfaction
Foster a no-blame culture so all employees feel comfortable reporting an issue
A life-cycle approach for monitoring cybersecurity vulnerabilities
No need to rewrite procedures; simply demonstrate how they meet the standard’s provisions
2016 Baldrige Award goes to small businesses and healthcare providers
Time-consuming, constantly changing, but worth it
NIST’s overworked calibration tool gets a brother
New international Meddev rules challenge complacent organizations
The latest ISO 9001:2015 revision encompasses substantial updates
Focus on incremental, not radical, innovation
Doing more with less—and making auditors happy
It’s a cost-effective technology to address ever-tightening tolerance requirements
Certification to the automotive quality management system standard is likely to pose challenges for some
We have plenty of time—right?
And some considerations for implementing them
Ten steps for combining systems to improve efficiency
New framework could provide evidence-based reporting and improve effectiveness of healthcare workforce
Key changes and transition strategies
Ensuring the clarity of emergency communications