Is Six Sigma Fading?Its soul has remained the same; only the body is changing
Mon, 06/10/2013 - 17:26
Six Sigma evolved during the time of an economic boom. It was the mid-1980s, and companies had begun to feel the effects of stiffer competition. The theory of constraints (TOC) was losing its luster, while the customer began to play a key role for… The Value of the One-Sample T TestIt can prove how far you can improve
Mon, 05/20/2013 - 13:12
Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.
One fine day the general manager of my…