Andrew Sobel

Consultant, coach, speaker, and author

Andrew Sobel has worked as a consultant to senior management and as an executive educator and coach for 30 years, and he is an acclaimed keynote speaker. He is the most widely published author in the world on client loyalty and the capabilities required to build trusted business relationships. His first book, Clients for Life (Free Press, 2002), defined an entire genre of business literature about client loyalty. His other books include Making Rain (Wiley, 2003), All for One (Wiley, 2009), and Power Questions (Wiley 2012).

 

Mon, 04/23/2012 - 13:47
The Doctor Is In 10 questions to help you check the vital signs of your client relationships
Thu, 08/16/2012 - 11:00
Most doctors firmly believe that certain types of regular screening tests and checkups are essential and help save lives. And most of us, no matter how much we despise devoting an hour or more to getting poked and prodded, dutifully go for an annual…
The Top 10 Toughest ConversationsDon’t stutter and mutter your way out; ask your way through it with power questions
Wed, 06/20/2012 - 12:17
We’ve all experienced moments when we feel at a loss for words and wish we had been able to think of the right thing to say. Regardless of how tough the situation and conversation gets, no interaction is ever completely lost. You can transform tough…
What to Say When Things Are Going Badly One simple question can get the conversation back on track
Mon, 04/23/2012 - 13:47
Has this ever happened to you? You’re talking to a client, or perhaps your boss, and you realize the conversation has gotten off on absolutely the wrong foot. You may have learned new and unexpected information from the other person that renders…