The Benchmarking Exchange (TBE) provides the most comprehensive and cost effective means for improving an organizations’ processes. BenchNet is a very comprehensive and user-friendly electronic communication and information service designed specifically for use by individuals and organizations involved in benchmarking and process improvement. TBE is also a “live” newsletter in that all the information is updated daily so you don’t have to wait months for fresh material. SelfAssessor is an online and real-time service that provides users the ability to measure themselves with the Malcolm Baldrige National Quality Award (MBNQA) criteria. Surveyor is an online service where organizations can solicit answers to their specific questionnaires and have these responses collected into a cumulative database for later analysis and reporting.