<p>Dr. William McNeese has been a business process improvement consultant and trainer since 1989. He holds a Ph.D. in Chemical Engineering, holds several patents, has published articles and is the co-author of the book <span style="text-decoration: underline;">Statistical Methods for the Process Industries.</span> He has in-depth knowledge of how to apply statistical techniques to improve processes.&nbsp; He is the developer of the software package <strong>SPC for Excel.&nbsp; </strong>The webpage for BPI Consulting is www.spcforexcel.com.<strong><br /></strong></p>