Expert in helping organizations become High Performance Enterprises. Currently President Kaizen Management Institute, Certified Lean Sensei and Lean Six Sigma Black Belt. Former President insights & Solutions Inc., full service marketing research and consulting company dedicated to Customer Satisfaction and Quality Managment Studies, Sales and Service operations consulting; Former Partner, Dir. New Prod. Development and Marketing Research Director-J.D. Power & Associates;Asoc. Mgr. Market Research- Noxell Corp. (Cover Girl Make-up); Mgr. Consumer Research-Fruit of the Loom.