Mon, 12/17/2018 - 12:02
This is part three of a three-part series. Read about good metrics in part one and bad metrics in part two.
Have you ever had occasion to dread a metric reviewed month after month, where the metric defies logic, and any action taken does not seem to…
Mon, 11/12/2018 - 12:02
This is the second article in a three-part series to help readers distinguish good metrics from bad. In part one we discussed good metrics. Here, we will look at a bad metric and consider how to change it into a useful, good metric. A bad metric is…
Mon, 10/22/2018 - 12:03
Metrics are an important part of an effective quality management system (QMS). They are necessary to understand, validate, and course-correct the QMS. They should be used to verify that it is achieving the goals and objectives defined by management…
