David F. Giannetto is the director of Cohn Consulting Group’s enterprise performance management practice, and has been with the firm J.H. Cohn LLP since 1999. He’s responsible for helping client organizations improve operation efficiency, management effectiveness, customer satisfaction, and systems integration through the implementation of the latest performance management methodologies. He was formerly an operations manager and quality auditor for Airborne Express Freight Corp. (currently DHL) at locations throughout northern New Jersey and New York City. Giannetto and Anthony Zecca are the authors of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance (Wiley, 2006).