Preconceived Notions Can Stifle Innovation and Sidetrack AuditsBeware the single-definition paradigm
Tue, 08/31/2010 - 06:00
Trepanning is the process of drilling a hole in the skull. It was practiced as far back as 10,000 years ago. Archaeological artifacts lend credence to the lore that the process was used by some cultures to expel evil spirits. Apart from that occult… Keeping Track of Those Old RecordsBe prepared for the ever-changing complexities of modern record-keeping methods.
Wed, 06/23/2010 - 06:00
As the universe of quality management systems expands, it’s interesting to observe the increasing variables that constitute the concept of applicability. Let’s take maintenance of records as an example.
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Twenty years ago, the… Do Your Metrics Measure Up?Assessing the right customer satisfaction data is important if you want to improve your organization.
Mon, 05/03/2010 - 10:05
ISO 9001 makes multiple references to the need to understand customer requirements and to monitor the extent to which those requirements have been fulfilled. In fact, the scope of the standard clearly indicates that its focus is primarily on… Getting Personal About Customer RequirementsHow do they fit into your QMS?
Tue, 03/09/2010 - 07:09
Ok, men. Leave the room.
Today, I want to discuss fulfilling customer requirements as they relate to one particular product: The bra. For those men who’ve not heeded the warning to leave, you may, by the end of this article have discovered,… ISO 9004:2009 Is Out and It Sure Looks DifferentPay attention, be flexible, embrace change.
Tue, 02/02/2010 - 05:00
The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating to continual improvement. The technical experts… The Night Before...(with apologies to Clement Moore)
Thu, 12/10/2009 - 06:00
T
was the night before Christmas and all through the plant
Not a technician was stirring, no quality rants.
Performance charts were pinned to the cork board with care,
In hopes that, their progress, people would share.
The micrometers were… Four Things You Should Get From Root Cause AnalysisWhy we do it
Tue, 11/10/2009 - 04:00
There have been a couple of great columns in recent weeks in Quality Digest Daily dealing either directly or indirectly with the subject of root cause analysis. Mike Micklewright gave us his spin on medical consequences of inadequate root cause… Drive Out FearUntil we take the fear out of audits, we'll never reap their full benefits.
Tue, 09/29/2009 - 05:00
It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.
Over the last two… ISO 9004 and Your OrganizationWhy we should care about sustainable success?
Tue, 08/25/2009 - 05:00
The final draft of the revised ISO 9004 standard is out for ballot. This means that it will hopefully be available before the end of this year. It’s radically different from the last version. For one thing, the title has changed. It’s now: “… Please All, Please NoneISO 9001 helps in the juggling act of (trying to) please everyone.
Mon, 07/20/2009 - 03:00
A father and his son were going to market. Their donkey was laden with the vegetables from their garden and assorted wares they were going to sell. The young son became tired and so his father lifted him up onto the donkey so that he could ride for…
