Drew Locher

Managing director, consultant, and author

Drew Locher is the founder and managing director for Change Management Associates (www.cma4results.com). Since 1990 Locher has provided operational excellence consulting and organizational development services in a variety of industries including healthcare, transportation, distribution, education, financial services, and manufacturing. He’s been a Lean Enterprise Institute faculty member since 2001. Locher is the author of Shingo Research Award-winning Lean Office and Services Simplified, and Value Stream Mapping for Lean Development, and co-author of Unleashing the Power of 3P, and Shingo Research Award-winning The Complete Lean Enterprise, all published by Productivity Press.

Thu, 01/31/2013 - 11:12
Creating Lean Flow in Office and Service ProcessesAs common sense as lean is, it is still not common practice
Thu, 01/31/2013 - 11:12
There are many well-documented lean successes in manufacturing applications. However, service organizations and administrative processes within manufacturing companies often struggle with applying these concepts. A big problem is that companies…