James Hartford is the manager of customer support at IBS America Inc., developer and provider of integrated software that enables businesses to comply with a wide range of quality standards. Hartford manages the support staff and the maintenance customer base concerning three products at IBS. He provides internal support for testing or company-related software issues, for ISO-compliance internal audits, and in reviewing customer design input, and prioritizing future releases. Hartford writes in IBS’America’s Quality Management 2.0 Blog.