James O. Pearson

President, quality and business management consultant

James O. Pearson, president of J.O.P. Consulting, is a quality and business management consultant with more than 30 years of industry experience. He has guided quality and business process improvement initiatives leading to sustainable operational improvement and organizational change in high technology and health care environments leveraging lean Six Sigma methodologies. During his 18 years with EMC Corp., he developed and implemented product and quality metrics, managed the total quality management (TQM) system, implemented Six Sigma across all of EMC Corp. worldwide, and was the overseer of EMC’s global quality strategy and program.

Mon, 09/21/2009 - 05:00
No Visible Metrics, No Executive OwnershipFinding the root cause of customer complaints initiated a companywide culture change
Thu, 07/05/2012 - 11:14
In retrospect it was easy to see that the strategic planning process for new products was flawed. What began as a simple customer-service escalation due to product quality issues for Strategic Network and Broadband Co. (SNB) exposed a major…
Catching Your Airplane Using Lean and Six SigmaWhat works for shaving time off your commute can work for your business.
Mon, 09/21/2009 - 05:00
We have all had to plan a trip to the airport. Sometimes it goes well and sometimes not so well. One of the problems we have is dealing with the variation in the trip time to the airport. Since I travel to the airport a lot and like analyzing data…