{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training
Kim Goff

Author

Kim Goff is a professional speaker and author, who currently works as a communications director for the United Way of York, in York, Pennsylvania. In addition to being a freelance writer, she also works on the blog, Volunteer Now! for the York Daily Record and is the Philadelphia Special Needs Kids Examiner for Examiner.com. She speaks on overcoming obstacles, life balance, and women in the workplace. She is the author of the book Female Empowerment: A Personal Journey, Second, Revised Edition (Outskirts Press, 2008).

Mon, 06/15/2009 - 16:11
Better Customer Service Means More MoneyInvesting in customer service training is just as important as perfecting the quality of your product.

Mon, 06/15/2009 - 16:11
How many times have you referred a restaurant to a friend? Think about why you made that referral. Was it the food or the service? Let’s say a restaurant that you refer charges $50 for dinner for two; if you refer four people, and they take your…
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us