Beyond Team PlayerImprove performance reviews with a ‘Proudest Moments’ list
Wed, 09/24/2014 - 15:26
Employees want feedback that is meaningful and relevant to them, but often what they hear sounds like it’s been taken verbatim from one of those phrase books using stock comments like, “Mary is a team player and consistently thinks of others.”
That… Stop Writing Job Ads That Sound Like Every Other Job AdInstead, show them your brown shorts
Wed, 08/13/2014 - 09:49
There’s no better litmus test of job ad effectiveness than asking: “How many other companies are saying the identical thing our company is saying?”
In a recent search of a major job board for programmer jobs, nearly every single job ad said it had… Listen to Criticism With the right part of your brain
Thu, 06/26/2014 - 10:16
When you’re listening to someone give you criticism, delving more deeply into feelings is often a really bad move. It can make the criticism last longer and feel worse.
Neurologists know why. The older part of our brain, the brain stem, rules our… ‘Belief Echoes’ Can Kill Your Strategy and VisionOnce negative information is stated, it never really goes away
Mon, 05/12/2014 - 16:25
Have you ever had people completely misinterpret your company’s growth strategy or vision statement? They start negative rumors about your plans, and then you struggle to correct their misinformation.
For example, say you’re launching some new… Do You Like Friendly or Fast Customer Service?How to use emotional intelligence in customer-service training
Thu, 03/27/2014 - 14:39
Here’s a little quiz: Imagine you’re going to your local grocery store to buy some milk. How would you like the store employees to interact with you?
• Choice A: They’re friendly, warm, and build personal rapport with me. I know we’ve got a…
