Matthias Gouthier

Dr. Matthias Gouthier chairs the ISO technical committee ISO/TC 312, Excellence in Service.

Wed, 10/05/2022 - 12:03
Combining Digitalization and Service Excellence Is a Win-WinDigital technologies are dazzling, but so are the challenges—especially for customer service
Wed, 10/05/2022 - 12:03
The ISO Foresight Trend Report highlights global trends across multiple industries that will shape strategic decision making for a better future. Drawing upon these insights, ISO reflects on some of the potential areas for standardization work. In a…