Max Kalehoff

Writer

Max Kalehoff is vice president of marketing for Clickable, a search-marketing solution for small and mid-size businesses. He also writes AttentionMax.com.

Tue, 02/23/2010 - 07:50
Don’t Worry About Customer Satisfaction If You’re Not Going To Do Anything About ItOn a scale of zero to 10, how much do you care about customer loyalty?
Tue, 02/23/2010 - 07:50
The science of harnessing customer loyalty and satisfaction is getting very trendy in business. And perhaps nothing has been more responsible for driving excitement than Net Promoter. Developed by Fred Reichheld, Net Promoter is a loyalty…