Michael Lynn

Michael Lynn is a professor of consumer behavior and marketing at the Cornell University School of Hotel Administration.

Wed, 01/31/2018 - 12:01
How the War on Tipping Harms CustomersTipping enhances restaurant customers’ overall satisfaction
Wed, 01/31/2018 - 12:01
Some journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue that it hurts workers. Several restaurateurs have even replaced tipping at their restaurants with…