<p><a href="http://www.linkedin.com/in/michaelfincher&quot; target="_blank"><span style="color: #cc0000;">Michael Ray Fincher</span></a> is the director of quality at <a href="http://goodwillng.org/&quot; target="_blank"><span style="color: #cc0000;">Goodwill of North Georgia</span></a>. Throughout the past 20 years he has been involved in developing operating systems designed to meet specific needs of organizations and to manage and operate their businesses more efficiently. Fincher&rsquo;s passion is to help others solve problems by educating them on the basic tools and principles that will allow them to drive successful business systems. Fincher is the author of <a href="http://www.amazon.com/Problem-Solving-Solution-Puzzle-manufacturing/dp/…; target="_blank"><span style="color: #cc0000;">Problem Solving the Solution to the Puzzle</span></a><em> (CreateSpace Independent Publishing Platform, 2010).</em></p>