Innovation: The New Face of QualityThe quality profession is evolving--from product control to quality assurance to advocacy.
Tue, 03/31/2009 - 13:28
For almost 100 years of our quality journey, we increasingly pampered our customers by giving them what they wanted. Customers now assume that quality is a given. Further, in our present information age, customers are more aware of competitive… Failures Are ValuableAnd a path to learning
Tue, 12/04/2007 - 22:00
Imagine you decide to learn a new language and never make a mistake while learning it. No typos, no misspellings, no grammatical errors, everything turns out perfect. The first reaction is, “How can this happen?” Perfection isn’t believable.… Six Sigma TrainingSimple or statistical?
Tue, 11/06/2007 - 22:00
Between 1987 and 1992, the most successful implementation of Six Sigma didn’t require Black Belts or Green Belts. Instead, Six Sigma initiates received training in problem solving, team work, basic quality tools, and statistical tools. However,… Six Sigma ProjectsAre we achieving breakthrough improvement?
Tue, 10/02/2007 - 22:00
Six Sigma is being implemented at more and more corporations. After a significant investment in training, corporations initiate projects. Six Sigma Champions have told me that some companies have several thousand projects in the pipeline. Managing… Six Sigma for Weight LossDMAIC for personal improvement
Wed, 09/05/2007 - 22:00
As I teach Six Sigma in my classes, I try to create projects for myself, and often it’s the same project over and over. This time, my project was to use Six Sigma to reduce my extra weight.In 1986 one of my clients distributed a “heart for life”… In Pursuit of ExcellenceA journey for creative minds
Tue, 07/31/2007 - 22:00
Six Sigma was Bill Smith’s vision for excellence in everything. Prior to Six Sigma, companies were implementing total quality management, statistical process control, pre-control, cost of poor quality, and other techniques with minimal effect.… Blaming Six SigmaFor lacking innovation
Wed, 07/04/2007 - 22:00
I’m surprised how quickly we blame a methodology for a business’s lack of performance. We’re always looking for some silver bullet to cure all ills. In contrast, Six Sigma integrates many methodologies to achieve sustained profitable results. When… Starting’s Easy, Closing’s HardSix Sigma success
Tue, 06/05/2007 - 22:00
It’s easier to start a Six Sigma project than to close it successfully. Green Belts and Black Belts are expected to be working on projects constantly, so they work on projects to meet the existing expectations. Some of these projects are unlikely to… ListeningA key to success
Tue, 05/01/2007 - 22:00
I first read about training in listening skills about 25 years ago. I didn’t really understand the difference between hearing and listening. I thought people had hearing problems. Now I get it.Everybody talks I see people talking loudly on… Value-Added LivingGrowing your self
Tue, 04/03/2007 - 22:00
Most of us spend our time being busy. We expect a lot, compare our belongings with those of others and feel miserable about the miss-outs. We complain about the way life treats us. While thinking about my New Year’s resolution for 2007,…
