Interview: Examining Wal-Mart’s Sustainability IndexSME’s Robert B. Pojasek, Ph.D., gives his view on the retailer’s initiative.
Thu, 09/17/2009 - 05:00
Most of us know that Wal-Mart has been a big player in the “green” movement. The world’s biggest retailer takes the whole “let’s save the planet” talk very seriously. So it wasn’t with much shock that in July the company announced a worldwide… QualiPedia: Total Quality ManagementA holistic approach in which the customer is the center of attention.
Mon, 08/17/2009 - 15:44
Total Quality Management (TQM) is a management approach that requires quality in all phases of the company’s operations, by doing things right the first time. All waste and defects must also be eliminated.
As a long-term methodology, TQM has… QualiPedia: Hoshin KanriManagement by policy
Wed, 08/12/2009 - 11:56
Hoshin kanri, or hoshin for short, refers to policy deployment. It is the method used to deploy the overall control system and total quality management (TQM). Roughly translated, hoshin kanri means “management and control of the organization's… Starbucks’ Lean Ruins the ExperienceI want a caffeine rush, not to be in a rush.
Sun, 08/09/2009 - 16:30
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f you’ve been to Starbucks lately, you probably noticed the fast-paced employees working their java magic as they take orders from customers in line, not at the register, so that baristas can start the order, and sometimes finish it, before… QualiPedia: Takt TimeThe time it takes to finish a product
Mon, 08/03/2009 - 14:45
Takt is a German word for the baton used by maestros. Just as musicians must be synchronized with the conductor, the rate of production within an organization must be synchronized with the rate of its delivery.
In a nutshell, takt time is a… QualiPedia: TL 9000The quality management system for the telecom industry
Mon, 07/27/2009 - 15:25
TL 9000 is the telecommunication industry’s supplement standard of ISO 9001. It was created in 1998 by Quality Excellence for Suppliers of Telecommunications Leadership (QuEST) Forum, a group of telecom service providers and suppliers dedicated to… QualiPedia: ISO 10002Guidelines on dealing with dissatisfied customers
Fri, 07/24/2009 - 10:44
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SO 10002—"Quality management—Customer satisfaction—Guidelines for complaints handling in organizations" helps organizations of all sizes and all sectors to understand and process customer complaints of their products or services, including… County Questions the Real Value of Six Sigma Erie County legislator questions savings attributed to Six Sigma.
Mon, 07/13/2009 - 15:15
A lean Six Sigma program instituted by Erie County, New York, has come under fire recently. The county's program is outlined in an article in Quality Digest Daily, "Analyzing Data Saves Millions for County Tax Payers," which describes how county… QualiPedia: MEPNetwork of specialists helps U.S. companies become more competitive.
Tue, 06/30/2009 - 18:00
Manufacturing Extension Partnership, or MEP, is a national network of not-for-profit centers that help small- and medium-sized manufacturers improve efficiency and bottom line results. MEP’s nearly 1,600 specialists have worked with thousands of… Employee Involvement is Key to Surviving the DownturnTransparency and trust are the best remedies.
Mon, 06/29/2009 - 14:47
It started slowly but surely. With the slump of the U.S. economy, companies started downsizing first by the dozens, then by the hundreds. Today, thousands of organizations across the country have in one way or another had to perform some kind of…
