Sandford Liebesman is president of Sandford Quality Consulting LLC, in Morristown, New Jersey, following more than 30 years of experience in quality at Bell Laboratories, Lucent Technologies, and Bellcore (Telcordia). He's an author of TL 9000, Release 3.0: A Guide to Measuring Excellence in Telecommunications, and Using ISO 9000 to Improve Business Processes. Liebesman, a fellow of ASQ and chairman of the ASQ electronics and communications division, is a member of ISO technical committee 176 and the ANSI Z-1 committee on quality assurance and a RABQSA International-certified ISO 9000 and TL 9000 lead auditor.