As a Process Improvement Coach with the South Carolina Manufacturing Extension Partnership (SCMEP), part of the MEP National Network, Susan Whitehead helps manufacturers implement lean and quality-improvement tools to their competitive advantage, including Training Within Industry (TWI). She shows companies how to use TWI tools such as Job Relations (JR), Job Instruction (JI), and Job Methods (JM) to develop employees to share their knowledge, build cooperation and teamwork, and improve processes to become employers of choice.