Teresa Tarwater

Vice president of marketing

Teresa Tarwater is vice president of marketing at COMPROSE Inc., maker of Zavanta standard operating procedure (SOP) software. She is also an adjunct professor of technical communication at Washington University School of Engineering in St. Louis. Tarwater specializes in corporate technical and marketing communications and has been involved in all aspects of commercial software development and marketing from application design and customer education to sales and technical support. She is an expert at designing and managing better SOP systems, as well as providing SOP training and consulting in IT, manufacturing, banking, health, and many other industries.

Thu, 04/24/2014 - 18:17
The Unforced Error in QualityHow confusing policies and procedures drag down performance
Thu, 10/02/2014 - 10:02
In sports, an unforced error is a mistake or blunder that is entirely self-inflicted and occurs on an easy shot or in a non-pressure situation. Examples include dropping the ball on an easy toss to first base and letting the opposing team score, or…
It Works That Way? Really? How writing down and sharing SOPs can break through major logjams
Tue, 07/15/2014 - 00:00
At one time or another, after getting snarled in some confounding internal procedure, almost every employee has muttered in frustration, “Why is it sooo hard to get anything done around here?” Even simple tasks like shipping a package, logging on…
SOPs: Powerful Tools or Colossal Waste of Time? They started as a way to prevent train wrecks. Now they sometimes create them.
Thu, 04/24/2014 - 18:17
When the topic of standard operating procedures (SOPs) comes up, most people immediately fall into one of two camps: lovers and haters. For every quality manager, auditor, process consultant, training director, and COO who views clear SOPs as the…