Tess Malone

Journalist and researcher

Tess Malone is a writer, researcher and journalist for Georgia Tech. She specializes in the topics of content strategy and social media. 

Wed, 01/25/2023 - 12:02
Cheerful Chatbots Don’t Necessarily Improve Customer ServiceSo what does?
Wed, 01/25/2023 - 12:02
Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be “delighted” to help. Once the bot creates the new order, it says it’s “happy” to resolve the issue. Afterward, you receive a…