Content by Kate Zabriskie
Getting On-the-Job Training RightHere are four strategies to start using now
Thu, 09/08/2022 - 12:02
Despite our best efforts, it’s not as easy as it looks to get the job training equation right. “I learned so much during orientation. It’s too bad I won’t use most of it for six months. I took some notes, but I’m sure I won’t remember half of what…
The Power of Potential: Planting the Seeds for Success, One Person at a TimeImagine if everyone in your workplace realized even half of their potential
Wed, 04/27/2022 - 12:02
‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.” “Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management…
Four Essential Tools to Make Your Messages StickierAnchors, signposts, echoes, and loops help prepare listeners and reinforce your messages
Mon, 01/03/2022 - 12:02
They’re with me, I just know it, at least I think they’re with me... OK, maybe not. Oh no! They’re gone. Well, thank goodness that’s over! Has that happened to you? How about the following: • I addressed this issue 30 minutes ago. How did they…
When It’s Time to Divorce Your ClientsIt’s me, not you... well... maybe it is you
Wed, 11/10/2021 - 12:03
From time to time we all have to send our suppliers or customers packing. Does the following client relationship sound familiar? About 100 of her clients use her services once a year. They expect champagne service on a beer budget, and they pull her…
I’m Stuck in the Weeds and Can’t Get Out: The Micromanager’s Recovery GuideEight steps for letting go
Tue, 06/29/2021 - 12:02
Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the strongest employee. Turnover goes up, engagement goes…
Why Some People Drop the Ball and What to Do About ItStrategies to retake control, push for greater accountability, and regain control of your sanity
Tue, 04/13/2021 - 12:02
From time to time, everyone misses a deadline, forgets an obligation, or fails to meet a commitment. We’re human, and it happens. For most of us, failure is followed by an immediate effort to right the situation. Problem solved, right? Not so fast…
Why Customers Dump You and How to Avoid Risk-Taking Mistakes Actually, it <em>is</em> you
Tue, 01/05/2021 - 12:03
Do any of these sound familiar? “The lawn service had to go. I used them for more than 15 years, and by the last season, my lawn looked terrible. The spring seeding didn’t take, nutsedge and wiregrass consumed half the yard, and they just kept…
Seven Tips for Better Telework and Remote-Employee EngagementManaging in the new normal
Wed, 08/05/2020 - 12:01
‘It was one thing to see her entire family during meetings when everyone first went into lockdown, but we’re months into this. Shouldn’t she have come up with some kind of work-at-home plan by now? I did. The situation is maddening! Her kids, dog,…