Content by Barbara A. Cleary
Mon, 11/27/2017 - 12:03
When W. Edwards Deming urged managers to “institute training on the job” in his Fourteen Points for Managers, he undoubtedly meant far more than simply teaching workers how to use specific equipment or procedures involved in their work. Indeed,…Wed, 10/25/2017 - 12:01
Taking time off for vacation seems to be a diminishing phenomenon among U.S. workers. Each year, Americans fail to use 662 million vacation days, and with those days $236 billion in economic opportunity is lost, according to the U.S. Travel…Tue, 08/15/2017 - 12:03
If you get off the highway and take an alternate route when traffic slows to one lane, you are making a prediction. Likewise, if you decide to invite someone to dinner, that too is a prediction. The scientific method? Predictive in nature. Every…Tue, 06/13/2017 - 12:02
In a 1995 interview, tech guru Steve Jobs posited that empires could crash and burn if the emphasis is on sales rather than on product. “Companies forget what it means to make great products,” he said. Instead, they direct resources to selling,…Wed, 04/26/2017 - 12:03
Complying to requirements and standards is sufficient to meet the objectives of injury and accident prevention, and ensure the health and safety of all employees—right?
In his article, “We’re blinded by compliance bias,” health and safety… Sparking a Chain Reaction: Frederick Taylor, Deming, and Work LifeMeasuring a culture of improvement against one of efficiency
Mon, 03/27/2017 - 12:03
When Frederick Winslow Taylor advanced the principles of “scientific management” in 1909, he was hailed as a master of efficient production. In the context of the new century’s focus on science, his principles were met with the approval of… Diminished by Misuse: Statistics In an Alien WorldStatisticians aren’t liars... just misunderstood
Mon, 12/12/2016 - 11:07
Statistics has gotten a bad rap. People love to quote Mark Twain (“There are lies, damn lies, and statistics,” alternatively attributed to Benjamin Disraeli), Vin Scully (“Statistics are used much like a drunk uses a lamppost: for support, not… Trend Prediction: Connections With Customers MatterData analysis shouldn’t overlook factors that are difficult to quantify
Mon, 10/31/2016 - 16:55
Among the “10 top business trends that will drive success in 2016,” reported in an end-of-2015 Forbes article by author and consultant Ian Altman, was the point that “Top performing companies will focus on connecting customers.”
Citing examples… Deming’s 14 Points: Innovation as An OutcomeDevelop an improvement mindset
Thu, 08/25/2016 - 15:57
In a rapidly changing business environment, it’s sometimes hard just to keep up with everyday demands—never mind having time to develop new and better approaches to changing requirements, needs, or markets. Staying ahead of the curve sounds as if… Asking the Right Questions About StatisticsIt often pays to be dubious
Thu, 06/30/2016 - 16:22
Approaching the end of the school year means focusing on graduation rates, dropout rates, and other data suggesting trends for students. Opportunities for considering statistics abound, but one must examine the way that these statistics are…