Content by Dirk Dusharme @ Quality Digest
Skimpy Magazine, Fat WebThe writing is on the wall and we’re prepared.
Thu, 01/29/2009 - 12:37
You might notice that the copy of Quality Digest you’re holding in your hand is a little light. You’ve been telling us for years that we had too many advertising pages, so we delivered with fewer pesky ads to interrupt your reading pleasure. Is…
A Brand New DayNew year, new faces, same goal: Make you happy
Tue, 12/02/2008 - 08:51
I always look forward to this time of year. Not in anticipation of prezzies under the tree, but for what changes 2009 will bring. First, this issue brings you the last columns for two long-time columnists. Davis Balestracci’s no-nonsense…
Big Boxes BewareThe little guys understand the power of service.
Wed, 10/29/2008 - 14:19
It’s almost like some retailers finally read the memo. They seem to now understand that customer service is the new differentiator. With quality levels and prices across almost all product categories nearly at par, it’s service that sets retailers…
Skilled Metrologists. Remember Them?Unless we act fast, U.S. industry will lose some valuable human resources.
Sat, 08/30/2008 - 13:11
After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or measure surface defects of a cylinder wall to within…
Freedom in Adversity
Tue, 06/24/2008 - 22:01
Pick up any newspaper ([nüz´ pa p r], n. A roughly cylindrical, folded sheaf of paper imprinted with black marks, usually found in a moldering cobwebbed stack behind the hydrangeas), and you will most likely find a story of yet another print media…
CMSC PreviewOur look at the who's who of CMSC 2008.
Tue, 06/24/2008 - 21:55
The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference. This year’s CMSC occurs in Charlotte, North…
Leadership, Corinthians styleOrganizational Excellence From the Bible
Mon, 11/13/2006 - 22:00
Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the Christian bible might also be used in an organizational context. In the following…
Gauge Use and Abuse: A Guide to Common Gauge MisuseDirt, grime and improper use or storage can ruin the accuracy of your precision gauge
Mon, 02/01/1999 - 00:00
Here's the nightmare: You arrive at work to find your best customer has just returned $10,000 worth of precision ceramic parts. They are all neatly boxed and sitting on the inspection room floor with a nasty note saying that they are all out of…
Train and Retain? Not so Fast.
Tue, 08/13/2019 - 15:47
In management and HR circles, the "skills gap" phenomena is not a small problem. One of the proposed solutions is to hire likely candidates and then train them up in the skills your organization needs. But, does training people to the skills you…
Inside Quality Digest Live for Jan. 26, 2018If you like magic and old rocks, this episode is for you.
Tue, 01/30/2018 - 16:03
Our Jan. 26, 2018, episode of QDL looked at magic, millennials, manufacturing, and... rocks. "Teaching Employees to Execute Customer Service Magic" Magician Kostya Kimlat shows how a magician's bag of tricks works in shaping customer perception. No…