Content by Debashis Sarkar
Lessons on Quality Management From Kobe SteelBuilding a culture of quality requires top management to participate in quality initiatives
Mon, 03/26/2018 - 12:03
The cheating at Kobe Steel shook not just Japan but the entire manufacturing world. As Kobe Steel CEO Hiroya Kawasaki revealed, about 500 companies had received its falsely certified products, which affected not only those companies but also its…
Three Reasons Why Customers Are Not Always RightCustomers don’t always know what they want
Wed, 01/10/2018 - 12:03
We all know the famous quote, “The customer is always right.” It was coined more than a century ago. In the United States, it was popularized by Marshall Field during the early 1900s. In the United Kingdom, it was popularized by Harry Gordon…